Returns & Refunds - Azongal
Our Returns and Refunds Policy
At Azongal, we understand the importance of customer satisfaction. We want to ensure that your shopping experience with us is both enjoyable and stress-free, and that includes our returns and refunds policy.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all our products. If you are not completely satisfied with your purchase, you have up to 30 days from the date of delivery to return the item for a full refund.
Easy Returns Process
Returning a product is simple and hassle-free. Just follow these easy steps:
- Contact our customer support team within 30 days of receiving your order to initiate the return process.
- Our team will provide you with a return shipping label and instructions on how to send the item back to us.
- Once we receive the returned item, our quality control team will inspect it to ensure that it is in its original condition.
- If approved, we will process your refund within 5 business days.
Conditions for Returns and Refunds
In order to be eligible for a return and refund, the following conditions must be met:
- The item must be in its original packaging and in the same condition as when it was received.
- All accessories, manuals, and any other included items must be returned along with the product.
- Returns must be initiated within 30 days of receiving the order.
- Refunds will be issued in the original form of payment.
Exchanges
If you wish to exchange your item for a different size, color, or product, please contact our customer support team. We will gladly assist you in finding the right replacement and guide you through the exchange process.
Exceptions
The following items are not eligible for returns or refunds:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Items marked as final sale or clearance
Contact Us
If you have any further questions or concerns regarding our returns and refunds policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and ensure your complete satisfaction.
Thank you for choosing Azongal. We value your trust and strive to provide the best shopping experience possible.
