Return & Refund Policy
Customer Satisfaction is Our Priority
At Azongal, we value our customers and strive to provide the best shopping experience possible. We understand that sometimes a product might not meet your expectations or needs. This Return & Refund Policy is designed to ensure that our customers are satisfied with their purchase.
Returns
If you're not completely satisfied with your purchase, we offer a hassle-free return process. You can return the product within 30 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, simply contact our customer support team with your order details. They will guide you through the return process and provide you with a return shipping label, free of charge.
Refunds
Once we receive your returned item, our team will inspect it to ensure it meets the return requirements. If everything is in order, we will initiate a refund to your original payment method. Please note that it may take up to 7-10 business days for the refund to be processed and reflected in your account.
If the return is approved, the refund amount will be the purchase price of the item, minus any discounts, promotions, or shipping charges.
Exchanges
If you would like to exchange your item for a different size, color, or model, we are happy to assist you. Simply contact our customer support team, and they will provide you with the necessary instructions and help you find a suitable replacement.
Exceptions
While we strive to provide a seamless return and refund process, there are certain exceptions to our policy:
- Products that are damaged or missing parts due to customer negligence or misuse may not be eligible for a refund.
- Customized or personalized items cannot be returned or refunded unless there is a manufacturing defect.
- Items that have been used extensively and show signs of wear and tear may not be eligible for a refund.
Contact Us
If you have any further questions or concerns regarding our Return & Refund Policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing Azongal. We appreciate your business and look forward to serving you again in the future.
