Returns & Exchanges
Our Hassle-Free Returns and Exchanges Policy
Welcome to Azongal, your trusted online destination for all your shopping needs. We understand that sometimes products may not meet your expectations or may require exchanging due to sizing issues, and that's why we have developed a hassle-free returns and exchanges policy to ensure your complete satisfaction.
Easy Returns Process
At Azongal, we aim to make the returns process as simple and convenient as possible. If for any reason you are not happy with your purchase, you can return the item within 30 days of delivery. Simply follow these easy steps:
- Contact Our Customer Support: To initiate the return process, reach out to our friendly customer support team via phone or email. They will guide you through the process and provide you with a Return Authorization Number (RAN).
- Package the Item: Securely pack the item in its original packaging, including all accessories and tags. Make sure the item is in its original condition and free from any signs of use.
- Attach the RAN: Clearly write the provided Return Authorization Number (RAN) on the outside of the package. This will help us process your return efficiently.
- Choose a Shipping Carrier: You can select your preferred shipping carrier to return the item to us. We recommend using a trackable and insured shipping method to ensure the safe return of the product.
- Return the Item: Send the package to our returns address, which will be provided by our customer support team. Please note that the return shipping costs will be your responsibility unless the return is due to an error on our part.
- Track Your Return: Once the package is on its way back to us, you can use the provided tracking number to monitor its progress.
- Receive Your Refund: Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. Please allow up to 7 business days for the refund to appear in your account.
Exchanges Made Easy
If you would like to exchange your purchase for a different size, color, or style, our exchange process is quick and straightforward. Here's how you can request an exchange:
- Contact Our Customer Support: Reach out to our customer support team to initiate an exchange request. They will assist you in finding the right product and guide you through the process.
- Package the Item: Securely pack the item in its original packaging, ensuring all accessories and tags are included. The item should be in its original condition without any signs of use.
- Request the Exchange: When contacting our customer support team, provide them with the details of the product you would like to exchange the original item for. Our team will provide further instructions and generate a Return Authorization Number (RAN) for the exchange.
- Send Back the Item: Follow the instructions given by our customer support team for shipping the item back to us. We recommend using a trackable and insured shipping method.
- Track Your Exchange: Keep a record of the provided tracking number to monitor the progress of your exchange. Once we receive the original item, we will ship the exchanged product to you.
- Receive Your Exchange: You will receive the new item according to the standard shipping timeframes. If there are any additional charges or refunds due to price differences, our customer support team will assist you accordingly.
Terms and Conditions
While our returns and exchanges policy is designed to accommodate your needs, there are a few important conditions to consider:
- Product Eligibility: Only products in their original condition, with all tags and accessories included, are eligible for returns or exchanges.
- Returns Window: You have 30 days from the date of delivery to initiate a return or exchange request.
- Return Shipping: Unless the return is due to an error on our part, the customer is responsible for all return shipping costs.
- Refund Timeframe: Once we have received the returned item, please allow up to 7 business days for the refund to be processed and reflected in your account.
- Exchange Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will work with you to find a suitable alternative or provide a refund.
Contact Us
If you have any questions or need further assistance regarding our returns and exchanges policy, please don't hesitate to contact our customer support team. We are here to ensure your shopping experience at Azongal is enjoyable and hassle-free.
Thank you for choosing Azongal, your trusted partner for all your shopping needs!
